Dropbox downloading unspecified file

Re: New computer - unspecified error, can't open MS files. Helpful Level 6. Well that is very strange, as I do not have duplicate files? I merely thought that this may have occurred while you were working to resolve the initial issue you've described us. Thanks again for keeping in touch on this discussion here; I'll be awaiting your next reply! Hello Jane It leaves me with two issues: When I try to use "Selective Sync" to make a file local, this doesn't always work.

Sometimes the only option given is "Online only". When I can see the files, but they are marked as "Online only", I have no way of opening them - that is when I get the error that I first reported in this post. The only way I can find to get them is to go to the Dropbox website and download them again. Can you help me with this, please? New member Level 2.

Thanks again! Hope to hear from you. Work Smarter with Dropbox The way we work is changing. Sound good? Is this normal? Having the same problem on all browsers. We will be canceling dropbox business account if this is not resolved in the next couple days. This is one of many problems. The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community. If you need more help you can view your support options expected response time for a ticket is 24 hours , or contact us on Twitter or Facebook.

For more info on available support options, see this article. Help center Community Dropbox learn Contact support.

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. So, log in to your Dropbox account, find the folder you want to download files from and download a bulk of files smaller than 1GB.

While this method allows you to download files directly from the web browser, it can be a time-consuming and boring work in general. Another more practical solution is to simply download the Desktop application. As soon as you have the application installed on your computer, you can move as many files and folders from it to your local storage. You can download the Dropbox Desktop client for Windows 10 from this link.

We doubt Dropbox will change this policy in the future. So, if you deal with files and folders larger than 1GB on a regular basis, we highly advise you to install the Desktop client on your Windows 10 computer. If you follow our suggestions you should have no issues in the future when downloading Dropbox files.

Commenting as. Not you? Save information for future comments. If you are trying to download from Dropbox files larger than 1GB then you probably saw that you received unspecified folders instead. Active 4 years, 6 months ago. Viewed 15k times. Improve this question. Stevoisiak 3, 8 8 gold badges 34 34 silver badges 63 63 bronze badges.

Cheshie Cheshie 3 3 gold badges 4 4 silver badges 8 8 bronze badges. Add a comment. Active Oldest Votes. This happens when you have "too many" files in that folder. Improve this answer. Community Bot 1.